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Unlock Purchase Terms & Conditions

When you purchase an unlock code from Mobile Codez you are agreeing to the following terms and conditions:

The term "us" or "we" refers to the owner of the website. The term "Buyer" refers to the individual or organization that buys or agrees to buy the service from us. The term "Services" refers to the services that the Buyer agrees to buy from us. The term "Website" refers to "".

  • Conditions
    • Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
    • These Terms and Conditions shall apply to all contracts for the provision of Services by us to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    • Any complaints should be addressed via our "feeback" or "support" pages.

  • Placing an Order
    • When making an order, the Buyer needs to supply us with the information we require such as Buyer's Name, Email Address and the Buyer's mobile phone's IMEI number.

  • Refunds
    • It is the Buyer's responsibility to ensure that the mobile phone the Buyer intends to unlock whose IMEI number has been given by the Buyer when purchasing the service, and the network the handset is currently locked to is supported by our service. In the occassion of a mistake by the Buyer we may choose to provide replacement unlock codes free of charge or for an extra fee at our disgression.
    • In the case where the unlock code for a correct order is unavailable, a full refund of the unlocking service price will be offered.

  • Price and Payment
    • Payments can be made via a Paypal account or a Credit/Debit Card via Paypal.
    • Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount pending will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the relevant Service until payment has been received.

  • Guarantee
    • We can only guarantee that the service will fulfill the customers expectations if the following criteria are met:
      • The information provided on the form when ordering the service is 100% correct.
      • The instructions provided with the service have been followed exactly as stipulated.
      • The mobile phone is not faulty, stolen or blacklisted.
      • The software in the mobile phone has never been altered.
      • The IMEI number of the mobile phone has never been altered, changed or tampered with in any way.
      • The mobile phone has never been subject to an attempted unlocking in the past.
    • A refund shall not be warranted if these criteria are not met. We will endeavor to solve any problem any customer may have while attempting to use our Services, however liability for the success of the service lies solely with the consumer.

  • Cancellation
    • The Buyer has the right to cancel the Services, by notice in writing, at any time before seven working days has passed from the day after the payment was made. If, however, we start to perform our side of the service with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

  • External Sites
    • Our website may contain links to other websites that are owned and operated by other third parties ("External Sites"). By using this site, you acknowledge that we are not responsible for the availability of, or the content located on any External Site.

  • General
    • We reserve the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. We shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
    • We reserve the right to withdraw any Services from the Website at anytime.
    • We shall not be liable to anyone for withdrawing the Services from the Website or for refusing to process an order.
    • We shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and the we shall be entitled to a reasonable extension of our obligations.

  • Limitation of Liability
    • Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by us the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Services and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
    • Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
    • In no event shall we be liable for any special, punitive, lost profits, direct, indirect, incidental, exemplary or consequential damages, or any damages whatsoever, whether in an action under contract, warranty, tort, or any other legal theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. Due to laws in particular jurisdictions do not allow limitations on how long an implied warranty lasts or exclusion of limitation of liability for some damages, the above limitations may not apply to you. Users of any product and services sold by us agree that we are not liable for any illegal conducts involving the use of those products and services.

  • Privacy Policy
    • We will not knowingly pass on any details we hold on Buyers or web site visitors to any third parties. We will take all reasonable care to ensure that any details that the Buyer submits to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.
    • When dealing with your request for unlocking codes, the only personal information required is a name or alias and your email address.
    • If the Buyer finds any inaccuracies, we will delete it or correct it promptly. The personal information that we hold will be held securely.
    • We will never use the Buyer's email address to notify the Buyer about important functionality changes to the our web site, new services and special offers we think the Buyer would find valuable unless you have given explicit permission for us to do so.
    • We may use technology to track the patterns of behavior of visitors to our site. This can include using a cookie, which would be stored on your computer. You can usually modify your browser to prevent this happening.
    • The Buyer's statutory rights are not affected by this privacy policy.

  • Changes to Terms and Conditions
    • We shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
    • Any renewal of the Services will be subject to our then current Terms and Conditions.

    NOTE: It is always recommended to backup all phone settings before you attempt to unlock a phone.